Steve brings a wealth of programming knowledge and experience to the Research Director team. He has programmed in Washington, DC, Boston, Detroit and Cincinnati and held corporate programming positions for AM/FM and Clear Channel. He is a self-described “data geek” and understands the needs and challenges of programmers in today’s radio environment. He is primed to help our clients exploit their ratings opportunities. Steve has a B.A. in Communications from the University of Maryland.

Bethany has a passion for media of any kind and joins the Research Director team with a diverse background in film, radio, TV, and digital client campaigns. She previously worked with Cumulus Media as well as Rain the Growth Agency and National Media Connection in Connecticut. Her role as a sales assistant for Cumulus Media allowed her to learn the ins and outs of the radio industry while gaining important skills that she also utilized in other departments outside of sales—including promotions, business, and creative. She earned her B.A. in English with a concentration in Film, Drama, and Media Studies from the University of Massachusetts-Dartmouth. Outside of the office, Bethany enjoys writing, iced coffee, and a good music playlist. She resides with her family in Rhode Island.

As Programming Research & Specialty Services Manager, Karen oversees the process of transforming raw data into specific, actionable information for clients to use to make excellent strategic decisions. She entered the broadcast industry in 1989 as Research Assistant and a Promotions Street Team Member at WPGC-FM. Her experience includes Assistant Research Director and Executive Programming Assistant for WPGC-FM, Local Sales Coordinator at WJLA-TV, and National Sales Coordinator at CBS Radio, all in Washington, D.C. Karen has been with Research Director since 2005 and is thrilled to revisit her Programming roots in this new role.

Dusty joined Research Director, Inc. in 2021. She has worked more than 25 years in marketing research and has 30+ years’ experience with copy editing and proofreading, including for newspapers. With expertise in honing presentations, proposals, correspondence, and client reports, she aims for correct spelling, punctuation, and grammar, as well as tight verbiage and consistency of written text with data. Her command of desktop publishing assists in clearly presenting information via charts, tables, and graphs.

Marc is a true Nielsen Audio guru. Before helping found Research Director in 1991, he worked as Arbitron Radio Product Manager, just as the company was introducing its first PC applications, such as Arbitrends™. Marc oversees the development of all software systems related to the production of our products and services, as well as all corporate administration. Marc has a B.S. in Operations Research from The George Washington University and has completed 95% of his work towards a M.S. in Artificial Intelligence from The George Washington University.

Susan joined Research Director, Inc. in 2015. She handles processing, data entry, and special projects. Susan has worked as a Project Leader/Senior Programmer at various banks in the Baltimore area. She earned her B.A. in Mathematics at Bucknell University.

Previously with Nielsen (Ad Intel), Maria came to Research Director, Inc. in 2023. She has a B.A. in Modern Languages and Linguistics and an M.A. in Intercultural Communication, both from the University of Maryland, Baltimore County, and is bilingual in English and French. She excels in written communication, and has a thesis published on ProQuest. Outside of the office, Maria enjoys playing video games, reading, and foraging for wild mushrooms and plants. Slowly but surely, she’s coming to terms with being an “elder emo,” and has recently discovered a passion for 80s music.

Charlie retired at the end of 2021. Please reach out to Marc Greenspan or email info@ResearchDirectorInc.com.

Charlie knows radio from the inside out and outside in. He spent 12 years as Vice President of Research/Marketing at Eastman Radio. During that time he was also a member of the Arbitron Advisory Council and Chairman of the RAB Goals Committee. Prior to Eastman, he held positions as Client Service Representative at Arbitron for the firm’s rep/network/agency division, and Account Executive at WWDC-AM/FM in Washington, D.C. He joined Research Director, Inc. as a Partner in 1997. He received a B.S. in Administration and Management from Carnegie Mellon University’s School of Industrial Administration.

Anne joined Research Director, Inc. in 2007. Over the years, she has been involved in product management, user research, UX design, service design, data analysis and presentation, process improvements, IT, project management, website administration, marketing, training, and leadership. Her analytical and thoughtful nature fuels her passion for solving problems for the company and its clients. She has a B.A. in Communication from the University of Maryland, as well as a certificate in UI/UX Design.

Set Goals. Meet Goals. Exceed Goals. These three consistent steps have been paramount to Nakia Smith’s journey with Research Director, Inc. A woman on a mission, she joined us more than 20 years ago. She loves the opportunity she has had to dig into the data and bring it to life, enabling radio stations to maximize their return on investment. Her strong desire to be deeply involved in each challenge and success has allowed her to create pivotal and long-lasting relationships with our clients.

Nakia has spent much of her time with RDI as a Senior Sales Research Consultant. She recently began her new role assisting in Information Systems where she continues to demonstrate an unwavering commitment to excellence and learning, along with bringing forth creative ways to improve efficiency. She is also excited to become more involved with the growth and development of her team members. Nakia holds extensive industry knowledge and looks forward to sharing her experience through internal collaboration and one-on-one training.

Matt joined the team in 2017. Over his time at Research Director, Inc. he’s had his hand in all stages of client deliverables; from downloading the data, all the way to quality control. His main focus these days is to support the Information Systems Administrator and the rest of the Research Director, Inc. team provide excellent customer service. He has a B.A. in Communication-Arts from Salisbury University. His previous media roles include interning with WMZQ-FM in Washington, D.C. and working as a Research Associate at Arbitron. He is an avid D.C. sports fan and is looking forward to seeing his teams win again … someday.

Ebony White joined the team in 2022. Prior to working for Research Director, Inc., she was with a market research company where she monitored and evaluated telephone interviews, along with compiling information for data analysis. Outside of work, she loves reading, video games, and listening to music. Her work motto is to be humble, and always keep on the sunny side of life.