Steve brings a wealth of programming knowledge and experience to the Research Director team. He has programmed in Washington, DC, Boston, Detroit and Cincinnati and held corporate programming positions for AM/FM and Clear Channel. He is a self-described “data geek” and understands the needs and challenges of programmers in today’s radio environment. He is primed to help our clients exploit their ratings opportunities. Steve has a B.A. in Communications from the University of Maryland.

Like all our Research Consultants, Karen will help your station drive revenue. She entered the broadcast industry in 1989 as Research Assistant at WPGC-FM. Her experience includes Assistant Research Director and Executive Programming Assistant for WPGC-FM, Local Sales Coordinator at WJLA-TV, and National Sales Coordinator at CBS Radio, all in Washington, D.C. Karen joined Research Director in 2005 as Sales and Programming Research Assistant and in 2007 was promoted to Research Consultant.

Nicole joined the team in 2015.  Her responsibilities include report generation and quality assurance.  Nicole has worked in the Washington, DC area in various administrative roles.  She received her B.A. in Political Science from West Chester University.

Dusty joined Research Director, Inc. in 2021. She has worked more than 25 years in marketing research and has 30+ years’ experience with copy editing and proofreading, including for newspapers. With expertise in honing presentations, proposals, correspondence, and client reports, she aims for correct spelling, punctuation, and grammar, as well as tight verbiage and consistency of written text with data. Her command of desktop publishing assists in clearly presenting information via charts, tables, and graphs.

Marc is a true Nielsen Audio guru. Before helping found Research Director in 1991, he worked as Arbitron Radio Product Manager, just as the company was introducing its first PC applications, such as Arbitrends™. Marc oversees the development of all software systems related to the production of our products and services, as well as all corporate administration. Marc has a B.S. in Operations Research from The George Washington University and has completed 95% of his work towards a M.S. in Artificial Intelligence from The George Washington University.

Susan joined Research Director, Inc. in 2015. She handles processing, data entry, and special projects. Susan has worked as a Project Leader/Senior Programmer at various banks in the Baltimore area. She earned her B.A. in Mathematics at Bucknell University.

Karen excels at finding the right narrative for radio stations to grow their ratings and revenue. She has 20+ years of experience in the radio industry, the majority with Arbitron/Nielsen. At Research Director, Inc., Karen is responsible for all aspects of client communications and interactions to ensure that clients get the best value from our services. She received a B.S. in Marketing from Northern Illinois University.

Anne brings analytical and problem-solving skills to her role as Information Systems Administrator. She joined Research Director, Inc. in 2007 and has been involved in many areas of the business during her time here. She maintains efficient operations and data management throughout the company, as well as oversees the company’s hardware, software, and internal business systems. She holds a B.A. in Communication from the University of Maryland.

Nicole was an experienced media professional when she arrived at Research Director in 1998, having worked for five years as Sales Administrative Assistant at radio stations WXZL-FM and WYRE-FM, and as Administrative Specialist in regional marketing and regional advertising sales at Jones Communications. Here at Research Director, she helps clients drive revenue by delivering consultation, training, and impactful sales presentations that reinforce our clients’ competitive strengths.

Before joining Research Director in 2019, Hayden was busy gaining a well-rounded knowledge of the radio industry by working his way through the ranks at local stations in Charlotte, NC. With hands-on Promotions, Programming, and Sales experience, Hayden brings practical knowledge, understanding, and insights to his role as Client Services Consultant. He has a B.A. in Electronic/Broadcast Media from Appalachian State University.

Andrew joined Research Director, Inc. in 2022. He graduated with a B.A. of Business Administration from Temple University in 2021. His role is generating presentations highlighting competitive advantages for our clients. When Andrew is not in the office, you can probably find him in his home kitchen cooking new meals, or anywhere outdoors enjoying nature. Prior to this role, Andrew worked as a student consultant for several firms in the Philadelphia area on data analysis and database implementation projects.

Matthew joined Research Director, Inc. in 2021. He develops marketing assets and graphics, supervises the Quality Control Team, and has supported the team’s market research and production efforts. Prior to joining, he has been a multimedia, administrative, and technical specialist with experience in small business and community development; media and technical training across the lifespan; and arts administration. He received his Bachelor’s in Fine Arts with a concentration in Animation from the University of Maryland, Baltimore County.