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Hot Topics

Hot Topics

Play-by-Play Radio Delivers a Premium Audience

May 23, 2013

They make more money, they’re better educated, and they buy more expensive houses and cars. These are but a few of the traits of sports play-by-play listeners that make them more attractive and valuable to advertisers. Listeners’ passion, combined with forefront sound, justifies a premium rate.

Going beyond the conceptual, Research Director, Inc., in cooperation with GfK MRI, has just completed an extensive study on the play-by-play radio listener that quantifies the benefits of reaching these listeners.

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The Marriage of Radio and Real Estate – for Better or for Worse

May 16, 2013

In 2008, the U.S. real estate market tanked, and took the U.S. economy with it. Radio, like many other industries, suffered as home sales came to a halt. Spending in many sectors of our economy slowed to a snail pace.

2012 saw the start of what many believe is a rebound in the housing market. According to the Commerce Department, new home sales rose nearly 20% in one year, and are at their highest level since 2009. New homes, just 20% of the entire housing market, are an important driving force for the economy. Like new homes, the existing home market is also on a rebound. Existing home sales were up 9.2% and at its highest point since 2007 (National Association of Realtors).

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Ideas for Customer Service Excellence – Part 7

May 9, 2013

In a world where everything we consume, including advertising to a certain extent, is becoming a commodity, why should a business decision maker choose to work with you? Customer service is one of the key differentiators. Are you doing everything you can to make it easier for your customers to do business with you? The goal is for your advertisers to understand and recognize the benefit of having you on their team.

This week we continue our Hot Topics series on Customer Service Excellence.

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Building a Sales Brand

May 2, 2013

Typically, radio stations have been very good at branding themselves to the listeners. This is not an accident, as most stations understand the value of the brand in establishing preferences. However, as an industry, we have done a poor job of branding to the advertiser.

Branding your radio station to an advertiser is one important step in establishing value and getting beyond the CPP battle. In his book, “Romancing the Brand,” author David Martin explains that in the world of product parity, effective branding to the purchaser can establish a higher value and therefore a higher price.

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Ideas for Customer Service Excellence – Part 6

April 25, 2013

In a world where everything we consume, including advertising to a certain extent, is becoming a commodity, why should a business decision maker choose to work with you? Customer service is one of the key differentiators. Are you doing everything you can to make it easier for your customers to do business with you? The goal is for your advertisers to understand and recognize the benefit of having you on their team.

This week we continue our Hot Topics series on Customer Service Excellence.

Read More…